Welcome to Paymatrix.io (“we”, “our”, or “us”). Your privacy is critically important to us. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or communicate with us, including via SMS (A2P 10DLC compliant). By using Paymatrix.io, you consent to the data practices described in this policy.

Privacy Policy Last updated: May 2026

1. Company Information

PayMatrix LLC 7990 SW 117th Ave, Suite 114 Miami, FL 33183

Phone: 1-888-531-6298 Email: privacy@paymatrix.io Website: paymatrix.io

2. Information We Collect

We may collect the following categories of information:

A. Personal Information

• Full name
• Phone number
• Email address
• Business name and address
• Mailing address
• Payment processing volume and history
• Merchant account information
• Contract and signature data
• Payment information

B. Technical Information

• IP address
• Browser type
• Device information
• Pages visited
• Time spent on website
• Referring websites

C. Communications

• Text messages
• Email correspondence
• Phone call recordings where legally permitted
• Form submissions
• Demo and appointment scheduling information

3. How We Collect Information

We collect information when you:

• Fill out website forms
• Request a demo or consultation
• Call or text our company
• Submit merchant documentation
• Sign service agreements digitally
• Engage with us on social media
• Visit our website

We may also collect limited information automatically through cookies and tracking technologies.

4. How We Use Your Information

We use collected information to:

• Provide payment processing and merchant services
• Deliver kiosk and marketing automation solutions
• Communicate about your account and services
• Process payments and merchant agreements
• Improve customer service
• Improve website functionality
• Send service updates and follow-up communications
• Comply with legal obligations

We do not sell your personal information.

5. SMS Communications

When you opt in to receive SMS messages from PayMatrix LLC by submitting any of our forms, you agree to receive text messages from us. Message types include: demo appointment confirmations, consultation reminders, account updates, service notifications, and marketing communications for users who have explicitly opted in.

Message and data rates may apply. Message frequency varies. You may opt out at any time by replying STOP to any message. For assistance, reply HELP.

By opting into our SMS services, you represent that you are at least 18 years of age.

We do not share your phone number with third parties for their marketing purposes.

6. SMS Data Sharing Policy

No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

Text messaging originator opt-in data and consent will not be shared with any third parties, except for trusted service providers that support our business operations such as messaging platforms, customer relationship management systems, or communication delivery services. These providers are required to maintain the confidentiality and security of your information and may only use it for the purpose of delivering services on our behalf.

Your mobile information is used strictly to:

• Respond to service inquiries
• Send demo confirmations and appointment reminders
• Provide account and service update notifications
• Deliver customer service communications

We take reasonable administrative, technical, and physical safeguards to protect your personal and mobile information from unauthorized access, disclosure, or misuse.

7. Sharing of Information

We may share your information only with:

• Payment processors and banking partners
• Technology service providers supporting our platform
• Subcontractors and partners working on your account
• Legal or regulatory authorities when required

All third parties are expected to maintain confidentiality and data security standards.

We do not sell, rent, or trade personal data.

8. Cookies and Tracking Technologies

Our website may use cookies to:

• Improve user experience
• Track website performance
• Analyze traffic trends

You may disable cookies through your browser settings, though some features of the website may not function properly.

9. Data Security

We implement reasonable administrative, technical, and physical safeguards, including SSL encryption for form submissions, to protect your personal information from unauthorized access, disclosure, or misuse. No method of electronic transmission or storage is completely secure.

We cannot guarantee absolute security but take commercially reasonable steps to protect your data.

10. Data Retention

We retain information:

• As long as necessary to provide our services
• To comply with legal obligations
• For contract and warranty documentation
• For tax and accounting requirements
• For dispute resolution

Once no longer required, data is securely deleted or archived.

11. Your Rights

Depending on your state of residence, you may have the right to:

• Request access to your personal data
• Request correction of inaccurate information
• Request deletion of certain data
• Opt out of marketing communications

To exercise your rights, contact us at privacy@paymatrix.io.

12. Children’s Privacy

Our services are not directed toward individuals under 18 years of age. This website and our SMS messaging program are not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that a child under 13 has provided us with personal information, we will delete it immediately.

13. Third Party Links

Our website may contain links to external websites. We are not responsible for the privacy practices of third party sites.

14. Merchant and Payment Documentation

When providing payment processing services:

• We may collect merchant account and processing details
• We may share documentation with banking partners and payment networks when required
• We maintain confidentiality of all merchant financial information

All financial and processing decisions remain the responsibility of the applicable financial institution or payment network.

15. Payment Information

Payment processing may be handled through third party secure processors. We do not store full credit card information on our servers unless explicitly required and securely encrypted.

16. Changes to This Policy

We reserve the right to modify this Privacy Policy at any time. Updates will be posted on this page with a revised effective date. Your continued use of our services after updates are posted constitutes your acceptance of the revised policy.

17. Contact Information

For questions about this Privacy Policy or your data:

PayMatrix LLC 7990 SW 117th Ave, Suite 114, Miami, FL 33183 Phone: 1-888-531-6298 Email: privacy@paymatrix.io Website: paymatrix.io